#08 How AI is Revolutionizing Client Services | with Glen Calvert

Show notes

In this episode of The Partner Marketing Podcast, we are joined by Glen Calvert, founder and CEO of Kaizan AI, to explore the transformative role of AI in client services. Glen shares his journey from digital marketing and partner marketing to launching Kaizan, an AI-driven platform designed to enhance client engagement, increase productivity, and unlock new revenue opportunities for service-centric organizations.

The conversation delves into how AI is automating repetitive tasks like CRM updates, email drafting, and meeting notes, allowing client service teams to focus on strategic relationship-building. Glen introduces Kaizan’s "CARE Framework," a structured approach that leverages AI to analyze client interactions, identify growth opportunities, and optimize account management strategies.

Matthias and Glen also discuss AI’s broader impact on partner marketing, including its ability to identify the right partners, enhance client engagement, and adapt to the evolving digital landscape. They explore how AI-powered agents are set to redefine consumer behavior, shifting from traditional browsing to intelligent automation that can research, compare, and even initiate transactions on behalf of users.

Finally, Glen shares his vision for AI as an indispensable co-worker in client services, enhancing—not replacing—human expertise. He reflects on AI adoption trends, the challenges businesses face in integrating AI, and the future of AI-driven relationship management.

Tune in for an insightful discussion on the intersection of AI, partner marketing, and business innovation!

This Podcast is produced by TLDR Studios.